Privacy Policy

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Appointment information
• Pet information, including breed, grooming needs, temperament, vaccination information, and related service details
• Messages or information submitted through our website or other communications

We may also collect basic website usage information such as browser type, device information, IP address, and pages visited.

How We Use Information

We may use your information to:

• Respond to inquiries
• Process and manage appointment requests
• Provide grooming-related customer service
• Send appointment updates and reminders
• Follow up regarding services
• Request customer feedback or reviews
• Send promotional or marketing messages when you have separately consented to receive them
• Operate, maintain, and improve our website and services

SMS/Text Messaging Privacy

When you provide your mobile number and consent to receive SMS messages, we may send appointment-related, customer-service, informational, and, when separately authorized, promotional messages.

Marketing SMS consent is optional and is not required to request an appointment or purchase services.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP. Message frequency may vary, and message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information

We may share information with trusted service providers that assist us with website hosting, communications, appointment management, customer service, analytics, and similar business operations.

We do not sell personal information.

We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of LaMagna's Dog Grooming, our customers, or others.

Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and improve the customer experience.

Data Security

We take reasonable administrative and technical measures to protect personal information. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct personal information you have provided.

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications and may opt out of SMS messages by replying STOP.

Children’s Privacy

Our website and services are not intended to knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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